Open Control Panel, run Windows Update and ensure that the PC is fully up to date. If updates fail, run the Windows Update Troubleshooter (see below, number 3)
Use the Media Creation Tool. Don't rely on GWX:
visit https://www.microsoft.com/en-us/software-download/windows10,
click Download tool now, save the tool and run it on the PC you want to upgrade. If this didn't work for you back when Windows 10 launched, try it again now - the tool has been improved.
Make sure that hardware Disable Execution Prevention (DEP) is switched on in the BIOS, referring to your motherboard manual for help if you need it. If you still have problems, use the Start Menu to search for 'performance', run Adjust the appearance and performance of Windows, click the Data Execution Prevention tab and turn DEP on for all programs and services, then reboot and try again.
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